Service Industry Specific features:
Manage technician activity using a drag and drop Dispatch Board
• Allows for creation of multiple dispatch board views by defining the information displayed for each service call as well as the selection criteria for displayed service calls
Technician Scheduling
• Allows for addition of new services calls using the dispatch board
• Auto generation of installation tasks based on Routings defined from the Sales Order module
• Match technician skills against requirements defined for each nature of task
• Track technician availability and prompt for customer scheduling conflicts
• Communicate dispatch information to technicians via email or fax
• Optional integration with MapPoint
Billing
• Streamlines billing by allowing for loading of labor and material entered when closing service tickets into MAS500 Sales Order or an Invoice Transaction
Contract Management
• Ability to set rates for material and labor based on defined contracts
• Auto generation of contracts from the Sales Order module using template contracts linked to inventory items
• Auto generation of contracts from the Sales Order module using template contracts linked to inventory items
• Ability to roll up cost of processed sales orders into the contracts defined for job profitability tracking
Inventory Control
• Ability to track truck inventory of each technician
Building Materials Supply & Service, Commercial & Industrial Contracting, Electrical, Plumbing, & HVAC, Heavy Highway & Infrastructure Contracting, Residential General Contracting
Contract Management, Dispatch Control, Field Service, Warranty & Service Contract Management