Service Industry Specific features:

Manage technician activity using a drag and drop Dispatch Board

• Allows for creation of multiple dispatch board views by defining the information displayed for each service call as well as the selection criteria for displayed service calls

Technician Scheduling

• Allows for addition of new services calls using the dispatch board

• Auto generation of installation tasks based on Routings defined from the Sales Order module

• Match technician skills against requirements defined for each nature of task

• Track technician availability and prompt for customer scheduling conflicts

• Communicate dispatch information to technicians via email or fax

• Optional integration with MapPoint

Billing

• Streamlines billing by allowing for loading of labor and material entered when closing service tickets into MAS500 Sales Order or an Invoice Transaction

Contract Management

• Ability to set rates for material and labor based on defined contracts

• Auto generation of contracts from the Sales Order module using template contracts linked to inventory items

• Auto generation of contracts from the Sales Order module using template contracts linked to inventory items

• Ability to roll up cost of processed sales orders into the contracts defined for job profitability tracking

Inventory Control

• Ability to track truck inventory of each technician