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iCube Customer1st™
iCube Customer1st™ is a total service management system that manages the workflow for processing customer care, customer and vendor return; depot repair, field service, service sales, service subcontracting and customer self-service.
Compatible With: Sage 300 ERP [Accpac], Versions 5.4 , 5.5
Created by:

Retail price Contact Partner

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It is a complete and scaleable customer service solution that fits all SMBs in the supply chain that needs to provide customer and product services such as design houses, manufactures, distributors, resellers, repair centers, service providers and the end customers. It supports your direct customers who purchase from you, to the channel customers and end customers.

The workflow provides easy processes to track all services from start to end with a service order. It lists all purchases for this customer, validates the proof of purchase and contract, links all other service orders related to the same customer to give you a overall picture, logs with user and time stamp for each process, with reasons, issues, resolutions, notes, status, and communication. Its end-to-end feature automates and streamlines the global operations in the entire service chain formed by you, your end and channel customers, your suppliers and subcontractors. The benefits are to cut process redundancy, allows service information to be populated and communicated among all authorized and related parties to save data entries, cut errors with accurate and real-time information access.

iCube Customer1st consists of the core modules of Customer Care, RMA, Depot repair, QC, RTV, Field service, Self-Service, Service quote, iMobile and Service Center.

Industries: Personal Goods & Services, Appliances & Electrical Equipment, Broadcasting & Communications, Electronics & Computers, Industrial Equipment, Supply, &, Service

Business Needs: Budgeting, Replenishment/MRP/DRP, Multi-Company Processing, Sales Order Entry, Subcontractor Management