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Advanced RMA and Repair Order
Advanced RMA allows processing credits/returns and repairs using one program.
Compatible With: Sage 500 ERP [MAS 500], Versions 7.05 , 7.2 , 7.3 , 7.4 , 2013
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Advanced RMA allows processing credits/returns and repairs using one program.


Advnace RMA features:

  • Return of inactive items
  • Ability to set default return quantity to be 1
  • Ability to set default return warehouse and bin
  • Added custom restocking fee by price and percentage
  • Built in approval process workflow from receiving to Credit Memo generation
  • Separated restocking fee in invoice by items for clarification purposes
  • Using return from and return to pick-up address entry option
  • Automated "return from" and "return to" address suggestion per contact
  • Return of items from multiple locations
  • Ability to enter return tracking number with call tag currier and fee
  • Using inventory flow option that allows users to designate return line as scrap which automatically creates inventory adjustments when committing the return
  • Color coded item status (active, inactive, and discontinued)
  • Return Advance Replacment during RMA entry will automatically generated an advance replacement sales order from RMA entry and notifies designated recipients by email.
  • Return Replacement during receiving entry will automatically generate a replacement sales order from Customer Return entru and notifies designated recipients by email.
  • Ability to use "Unknown" category, which allows returns to either become a replacement return or repair.

The RMA lines that turn into Repair Orders (ROs) are given an RO number.  Repair Order module serves as a complete repair tool from estimating and investigating to repair tracking and sales order generations.


Repair Order Module features:

  • Tracking progress
  • Support repairs by options:
    • Unknown
    • Support Calls
    • Repair
    • Repair Received
  • Color-coded warranty items
  • Repair line-type can be:
    • Note
    • Labor
    • Part
    • PCode - Problem Code
  • Separate warranty plans and applies for labor and parts.
  • Repair orders auto-generate sales orders upon their completion for shipping back the completed repaired item
  • Automatic inventory transaction generation for the parts used
  • Supporting estimates, which can be turned into repair orders
  • Cost vs. Profit analysis

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Companies using Advanced RMA and Repair Order report stable inventory management, easy repair and return automation. Contact us to find out how you can experience similar results.

Industries: Software Consulting & Development

Business Needs: Reports/Analytics, Reports/Analytics, Warranty & Service Contract Management